The position will be an extension of the HR Buisness Partner for an assigned Business Unit. The role is to undertake any HR related topic in the BU, escalated disciplinary actions, dismissals, development programs, employee satisfaction plans and policy compliance.
Education and specific training
- Bachelor´s degree.
- Preferably Business Administration, Psychology, Pedagogy or Similar
- English Level mínimum B2
- Full Time
Key Responsibilities
- Execution of HR unit plans and assure alignment with company strategy and policy.
- Serves as a point of contact for the operation or functions assigned for all matters related to human resources.
- Employee Relations Matters
- Creation of performance action plans related to Attrition and disciplinary KPI’s (partnering with operation and other support areas)
- Staff recruitment and selection process
- Follow up with ESAT action Plan
- Ensure the execution of HR programs and initiatives
- Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
- Promoter and Monitor of Company Values
- Strategic Partner to all department leaders for People Management strategy
- Vigilant of any employee related issues internally and externally.
- Establish and Monitor communication channels with all employees
- Manage and control department expenditure within agreed budgets.
- Monitor compliance to Health and Safety norms in accordance to local law and company policy.
- Budget allocation for distribution with external suppliers for events and activities on and off site.
- Creation of Unit event Calendar in calibration with Site or City Calendar,
Work Experience
- Must have a strong human sense and previous customer service experience.
- Knowledge in labor laws.
- Highly desired to h
📌 HR Coordinator (Heroica Puebla de Zaragoza)
🏢 Teleperformance
📍 Heroica Puebla de Zaragoza
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