(Remote) We are looking for a

Conversational AI Engineer

(+6 years of experience) with strong hands-on experience in Dialogflow ES, Genesys Cloud Digital Bot Connector, AWS Lambda, and API/webhook integrations. The role will focus on developing, integrating, migrating, and supporting chatbot and IVR solutions within a contact-center environment.

Responsibilities

- Develop and maintain conversational AI and IVR solutions using Dialogflow ES and Genesys Cloud.

- Integrate bots with Genesys Digital Bot Connector, AWS Lambda, APIs, and webhooks.

- Support chatbot migration, backend integration, testing, deployment, and production troubleshooting.

- Optimize customer journeys, bot performance, fallback handling, and agent handoff.

- Collaborate with business, IVR,



architecture, and development teams.

Requirements

- Strong hands-on experience with Dialogflow ES, Genesys Cloud, and Genesys Digital Bot Connector.

- Proficiency in AWS Lambda, REST APIs, webhooks, and chatbot integrations.

- Experience in chatbot/IVR migration, testing, deployment, and production support.

- Good understanding of contact-center workflows, bot-to-agent handoff, and backend system integration.

- Strong troubleshooting, communication, and stakeholder collaboration skills.

- Advanced English level

📌 Conversational AI Engineer (México)
🏢 Prodapt
📍 México