**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Chihuahua, Chihuahua**:
**Job Summary**:
We are seeking a professional and energetic **Employee Resource Team Agent**to join our team. This role acts as the first point of contact for client employees, handling a wide range of inquiries related to payroll, benefits, HR systems, and more. Youll be responsible for resolving issues or directing them to the appropriate team member, ensuring a smooth and supportive experience for every employee.
**Key Responsibilities**:** Employee Helpline Support**:
- Receive and screen confidential calls
- Triage inquiries to supervisors, account managers, or HR
- Route documents (e.g., workers comp forms, LOA, PTO, paystubs, benefits)
- Assist with login issues and password resets
**HR Operations Support**:
- Participate in departmental projects and track progress
- Complete verbal employment verifications
- Provide support on complex assignments as needed




**Required Qualifications**:** Experience**:
- Minimum 1 year in customer service (CSR) roles
**Hard Skills**:
- Familiarity with CRM systems
- Accurate recordkeeping and documentation
- Basic understanding of payroll, benefits, and HR processes
**Soft Skills**:
- Clear and professional communication
- Compassion and empathy in client interactions
- Strong problem-solving and troubleshooting abilities
- Time management and ability to handle high call volumes
- Team collaboration and autonomy
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Recursos humanos
**Industria**:
Recursos Humanos
**Habilidades**:
- Inglés
- CSR

📌 Employee Resource Team Agent (Chihuahua)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Chihuahua