Position Summary:

The Customer Service Representative is responsible for receiving and processing customer requirements in a timely and accurate manner, as well as coordinating responses to these requirements through the various areas of the organization to ensure the follow-up of sales orders.

Essential Functions:

- Maintaining a positive, empathetic and professional attitude toward customers always.
- Follow-up and alignment of customer orders according to their needs
- Processing of orders, forms, and requests.
- Communicating and coordinating with the various departments as necessary to identify the correct information for our customers.
- Communication with customers through the various channels established by the company
- Responding promptly to customer inquiries. Acknowledgement and resolution of customer complaints.
- Ensure the correct entry of orders into the system.
- Attend weekly client meetings via Teams or by phone, ensuring effective communication.




- Work on the continuous improvement of their processes.
- Raise a safety report for any unsafe condition or act
- Make changes (push out, pull-in & cancellations) in the system according to the client requirements.
- Carry out the necessary escalations, involving the appropriate personnel to ensure that the client´s requirements are met.
- Share the documentation requested by the client.

Qualifications:

- Bachelor’s degree in engineering (International Relations, Business or equivalent).
- Experience of 0 - 2 years in customer service role.
- MRP knowledge.
- OEM´s, distributors.
- Lean manufacturing, S&OP;, ISO 9001, APICS desirables
- Strong verbal and written communication skills in English
- Essential Competencies
- Advanced English level
- Client oriented
- Continuous improvement and innovation
- Proactivity

📌 Customer Service Representative I (México)
🏢 Parker
📍 México