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Customer Support Representative (Hybrid)

OpenTable

Customer Success & Support Mexico City Mexico Hybrid Lead Permanent Jul 29, 2026

What You'll Do

Resolve complex customer inquiries across phone, email, chat, and community channels to ensure a high-quality service experience. Take ownership of customer issues from initial contact to final resolution, identifying creative and logical troubleshooting solutions. Maintain accurate and detailed documentation of all customer interactions and technical resolutions within the CRM system.

Collaborate with team members and escalate complex technical issues appropriately to ensure timely problem resolution.

What We're Looking For

1+ years of experience providing customer support via phone, email, or chat. Bilingual proficiency with the ability to speak and write fluently in both English and Spanish. Experience operating and troubleshooting modern Windows and macOS operating systems. Ability to work adaptable schedules, including potential shifts between 7:00 AM and 12:00 PM CST, overtime, or holidays as needed.

Additional Information

Experience Level

Junior

Employment Type permanent

Work Mode

Hybrid

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📌 Customer Support Representative (Hybrid) (Ciudad de México)
🏢 Lato Jobs
📍 Ciudad de México