About The Role The Customer Service Specialist is responsible for the accurate process of customer quotation and order requests, in line with our service offer. You will own the internal & external customers’ needs by proactively following up on responses and promised actions; act as a liaison between the customer and other departments to resolve customer queries, you are able to think quickly and creatively during these interactions to provide a good brand image and great customer experience. In addition, the role will cover the timely handling of all associated queries from customers.

The role will involve regular phone contact with customers and the wider SPX Flow teams to enhance customer experience.

Principal Duties And Responsibilities

- Management of customer communication via C4C (CRM system).
- Produce spare parts and simple component quotations.
- Create sales orders as per Customer Purchase Orders.
- Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorization requests.
- Regularly keeping customers up to date with the progress on their enquiry
- Expedite orders and keep track of the logistics process and delivery management.
- Close working cooperation with Commercial, Engineering, Supply Chain, Finance and Logistics.
- Handle all associated query management by phone and email.




- Be a key interface for external and internal customers in LATAM & Mexico to ensure that they receive the best possible customer experience.

Knowledge, Skills & Abilities

- End‑to‑end understanding of the Quote‑to‑Cash and Order Management lifecycle, with the ability to evaluate and anticipate the downstream impact of operational decisions on financial, customer, and fulfilment outcomes
- Commercial awareness
- The ability to develop strong relationships with customers at all management levels.
- Good communication and negotiation skills.
- Structured, organized, and able to prioritize in a fast-paced environment
- Exceptional attention to detail, accuracy, and professionalism.
- Openness to process improvements to enhance efficiency and customer experience
- Technological Know - How is a plus

Education And Experience

- 2+ years of experience in Customer Service, Order Management, Sales Support, Logistics Coordination, Supply Chain, or related roles.
- Bachelor degree is a plus
- Proficient in all MS products: Word, Excel, PowerPoint, etc.
- Knowledge of ERP systems ( SAP or other)
- Knowledge of CRM systems ( C4C or other)
- Ability to quickly develop proficiency in new programs
- Spanish: Native or fluent.
- English: Intermediate to Advanced (written and verbal).

📌 Customer Support Specialist (Ciudad de México)
🏢 SPX FLOW, now ITT Flow Technologies
📍 Ciudad de México