**Summary of the role**
You’ll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly.
This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same!
**What You'll Do**
- Customer Success & Support
- Respond to user inquiries in a friendly, professional manner.
- Maintain and update user accounts, user database, contracts, and service agreements.
- Provide basic IT support to users (e.g., account access, general troubleshooting).
- Help manage documentation and guides for customers.
- Operations & Administration
- Assist with basic financial tasks.
- Organize digital records and maintain business documents.
- Help keep our day-to-day operations running smoothly across different areas of the business.
- Play a key role in different projects with high impact to our growing company.
**Who You Are**
- Organized, dependable, and good at managing multiple tasks.
- Tech-comfortable: You pick up new software and tools quickly.
- Great communicator,



both in writing and in conversation.
- Enjoy working independently, but love collaborating with a team.
- Detail-oriented and like keeping things neat, clear, and moving forward.
**Skills & Requirements**
- Bachelor’s degree in Business, IT, or a related field preferred.
- Professional English proficiency (written and spoken).
- Experience with Google Workspace, Microsoft Office, and CRM/project management tools.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Basic IT troubleshooting knowledge
**What We Offer**
- Salary: Competitive (MXN $22,000-$25,000/month).
- Schedule: Monday-Friday, 6 AM-3 PM Pacific Time.
- Ticket answering: Saturday-Sunday, each ticket will be paid at a 30-minute hourly rate.
- Opportunities for professional development.
- Remote after completing training (will be determined by performance)
- Paid online English courses.
- Enjoyment of proportional vacation days!
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📌 IT Help Desk (Ciudad Juárez)
🏢 Equivity
📍 Ciudad Juárez