Job Description:
About Your Opportunity:
Title: CSR1
Reports to: Customer Service Supervisor
Available Locations: Monterrey, Mexico
Position Overview:
This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting/order entry, issues resolution, and sales reporting. The Customer Experience Representative is expected to demonstrate advance knowledge of products, customer agreements, and sales transactions. Establishing strong customer relationships with key accounts make this position a key contributor factor to outstanding service that differentiates the Genie brand from the competition. Strong initiative, leadership, and problem-solving skills are expected as well as a genuine desire to help customers.
Responsibilities:
Customer Support:
- Respond promptly and professionally to customer inquiries via various channels, such as phone & email.
- Provide accurate information and assistance to customers regarding products, quotes, orders, and general inquiries.




- Escalate complex or unresolved customer problems to the appropriate department or supervisor.

Order Processing:
- Process customer orders accurately and efficiently, ensuring all necessary information is captured and entered in the system for both New Equipment Sales.
- Coordinate with various departments, such as production or logistics, to ensure timely and accurate order fulfillment.

Administrative Tasks:
- Perform administrative duties to support the customer service team, such as maintaining customer databases, updating customer records, and processing orders or returns.
- Prepare and distribute reports, documentation, related to customer service activities.
- Maintain organized and up-to-date case management queue of upcoming tasks to ensure easy access to customer queries, purchase orders and relevant information.

Product Knowledge and Training:
- Stay informed about the company's products, ser

📌 Customer Service Rep I (Monterrey)
🏢 Terex
📍 Monterrey