Indigo Remote Support Engineer
Description -
Indigo Remote Support Engineer

Provide best in class Engineering remote support diagnoses for external and internal customers.
As trusted advisor, should be self-motivated and will create and maintain effective customer relationships so as to ensure customer satisfaction by providing firsthand resolution to technical highly complex in nature malfunctions, should maintain knowledge of leading-edge technologies and actively contribute to HP’s technical knowledge portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer engagement.
This role is supporting clients in North America hence fluency in English is a must.

Responsibilities:
• Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue.
• Responsible for implementing part or all the technical solution to the client,



in accordance with an agreed technical design and following the Remote Technical Support processes.
• Remote resolve technical issues from end user’s contacts and proactive notification systems (Predictive Press Care), which includes product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general.
• Integration between different department in the company in order to provide End to End professional complete solution to the customers – customer service oriented
• Trigger an onsite interaction (parts and/or field dispatch) if the issue cannot be fixed remotely. Proper diagnosis and parts identification are key to ensuring proper handover to the FSE (Field Support Engineer).
• Provide ongoing ideas on improvement in the field of remote Engineering.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Provide Standby After-Hours support based on a

📌 Indigo Remote Support Engineer (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque