Description
Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services
Position Type: Full-Time, Remote
Working Hours: U.S. Hours (Evenings & Weekends Required)
About the Role
We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing jobs and memberships.
This is a sales-first customer service role — not just answering calls.
You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a professional, customer-first experience.
If you can build trust quickly and close consistently, this role is built for you.
What You’ll Own
Inbound Sales & Call Conversion
- Handle high-volume inbound calls with confidence and professionalism
- Convert inquiries into booked plumbing jobs (target: 85% conversion rate)
- Actively listen and guide customers toward the right solution
- Control conversations while maintaining empathy and clarity
Scheduling, Upselling & Membership Sales
- Book service appointments accurately and efficiently
- Identify upsell opportunities during calls
- Promote and sell Pipeline Club membership
- Hit key targets:
- 10%+ membership close rate
- 35 memberships in first 90 days
CRM & Process Execution
- Log all interactions accurately in CRM systems
- Follow structured scripts and workflows
- Contribute to improving call processes and conversion systems
Preferred tools experience:
- ServiceTitan
- Other CRM and call management tools
Customer Experience & Escalation Handling
- Handle escalations professionally and calmly
- Maintain high customer satisfaction standards
- Deliver consistent, high-quality phone experiences
Team Support & Optimization
- Support offshore team members for consistency
- Provide feedback to improve scripts, tools, and workflows
- Adapt quickly to new systems and processes
What Success Looks Like
- 85%+ call-to-booking conversion rate
- 10%+ membership close r
📌 Customer Sales Representative (México)
🏢 Pavago
📍 México