Descripción y detalle de las actividades
- **POSITION RESPONSIBILITIES**:
- The International Customer Service Representative is responsible for delivering excellent service to customers in multiple integral regions by resolving product inquiries and providing timely follow-up. This role supports international order processing, data entry, and coordination with logistics and sales teams to ensure accuracy and smooth communication across time zones.
**RESPONSIBILITIES INCLUDE**:
- Enter sales orders through the company's ERP system.
- Resolve customer Product / Order issues in a courteous and professional matter, both outbound and inbound.
- Serve as a first point of contact and escalate situations where you require support from Sales, Marketing, Manufacturing Plants, Finance and Carries.
- Process returns goods requests, other service issues and any other adjustments for customers.
- Coordinate with logistics, sales, and operations teams to ensure accurate order processing, shipping, and issue resolution.
- Support on maintenance to the ERP System.
- Learn about technical aspects of our products.
- Identify recurring issues and provide feedback to improve processes, products, and customer experience.
- Contribute to internal knowledge bases, FAQs, and documentation relevant to international customers.
- Ability to provide excellent judgment in ambiguous situations and creative problem solving.
- Act as backup for activities performed in other departments within customer service
- Must meet and comply with department and company policies, procedures, objectives, and regulations.Experiência y requisitos
- **MINIMUM QUALIFICATIONS**- Excellent written and verbal communication skills in English,



with the ability to interact professionally with external customers, internal teams, and cross-functional groups.
- 1-2 years of experience in customer service, technical support, or order entry within an international environment.
- Working knowledge of MRP, ERP, EDI, CRM, Oracle, MS Office, and e-commerce platforms.
- Flexibility to work a varied schedule, which may include weekends as needed.
- Ability to spend extended periods on the phone assisting customers and performing follow-ups.
- Strong organizational skills with proven ability to multitask and prioritize effectively.
- Excellent judgment in ambiguous situations and strong creative problem-solving skills; able to manage multiple tasks or projects simultaneously.
- High school diploma or technical degree required.
- Ability to coordinate sales efforts with other departments and collaborate cross-functionally.
**DESIRED QUALIFICATIONS**- BS or BA degree in a technical field or related discipline.
- Working knowledge of irrigation products, systems, and customer segments.
- Experience collaborating with high-level technical troubleshooting or support groups.
- Advanced computer skills.
- Leadership abilities and experience with project management.
- Strong teamwork skills and commitment to team objectives.
- Ability to travel (active visa).-
Beneficios- Beneficios de acuerdo a la LFT-
- **Número de vacantes** 1- ** Área** Atención a Clientes/Call Center/Telemarketing- ** Contrato** Permanente- ** Modalidad** Presencial- ** Turno** Diurno- ** Jornada** Tiempo Completo-
- **Horario**- Tiempo completo-
- **Estudios** Preparatoria- ** Inglés**Hablado: Avanzado, Escrito: Avanzado- ** Disponibilidad p. viajar** No

📌 Customer Service Representative / Order Entry (Tijuana)
🏢 Ensambles Hyson, S. A. De C. V.
📍 Tijuana