The role:
**IMAC Operations Analyst**
Do you enjoy coordinating installations, moves, and changes in onsite IT environments?
Are you comfortable managing requests end to end and ensuring accurate execution and documentation?
Do you thrive in structured environments where coordination, logistics, and service quality are essential?
If so, this could be the role for you.
We are seeking an IMAC Operations Analyst to manage and execute Installation, Move, Add, and Change (IMAC) requests. This role ensures controlled execution, proper coordination with multiple internal teams, and accurate documentation to support smooth onsite IT operations.
**What you'll do**:
- Receive, validate, and close IMAC requests through the ITSM tool.- Execute controlled installations, moves, and changes according to defined procedures.- Coordinate with IT, logistics, facilities, and courier teams to ensure proper IMAC execution.- Document activities and update requests in the ITSM tool (Aranda).- Ensure delivery confirmation and service completion.- Package IT assets for relocation and transport.- Prepare equipment for deployment and readiness.- Support onsite IMAC activities as required by the operation.
What we need to see from you:
- Technical or Technologist degree in Systems, IT, Computer Science, or related fields.
- Previous experience in IMAC activities and onsite support.
- Knowledge of ITSM tools (experience with Aranda is a plus).
- Understanding of logistics processes and related documentation.
- Strong organizational and coordination skills.
- Availability to work onsite.
**Why join our team?**:
At SoftwareOne, you become part of a global organization that champions growth, innovation,



and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:
- Comprehensive health and well-being programs- Continuous learning and career development- Performance-based incentives- Versátil and hybrid work models
**Disclaimer**:
Why SoftwareOne?:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Accommodations:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

📌 Analista de Gestión Imacs (Polanco IV Sección)
🏢 Softwareone
📍 Polanco IV Sección