Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.
Fueled by decades of security expertise, general threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.
The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Position Summary:
The Technical Advisor is a strategic customer-facing role responsible for managing the post-sales lifecycle of assigned customers while acting as their trusted cybersecurity advisor.

This role combines deep cybersecurity expertise with strong customer engagement to help organizations successfully adopt, operationalize, and maximize the value of the TrendAI security platform.



The Technical Advisor works closely with customers to optimize their security architecture, strengthen their cyber resilience, and ensure the platform is effectively integrated into their security operations.

The role collaborates closely with the Sales organization to support account strategy, renewals, and growth opportunities while ensuring customers achieve their security and business objectives.

Responsibilities:
Customer Relationship Ownership
- Serve as the primary post-sales owner for assigned customer accounts.
- Lead ongoing engagement with customers to ensure strong relationships and alignment with their security and business priorities.
- Perform responsibilities typically associated with customer lifecycle management, including:
- Customer onboarding and adoption planning
- Success planning
- Executive Business Reviews (EBRs)
- Adoption and usage monitoring
- Customer health management
- Renewal support
- Build trusted relationships with key stake

📌 Technical Advisor (Ciudad de México)
🏢 Trend Micro
📍 Ciudad de México