**Job Information**:
Department Name
- BUSINESS INTEL. & ANALYTICS
Job Type
- Full time
Industry
- Technology
Service Now Ticket
- INC
Modality
- WFH
Work Experience
- 3-5 years
Assigned Recruiter Contact
Date Opened
- 02/23/2026
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
**Requirements**:
- Bachelor's (desirable)
- Advanced English Level
- Agile delivery (Scrum/Kanban) and product discovery.
- Understanding of data/analytics ecosystems (Snowflake, BI) and system integrations (CRM, telephony).
**Job Activities**:
- Define and communicate product vision, strategy, and roadmap aligned to business objectives for frontline performance management.
- Translate operational needs into a prioritized backlog with clear user stories, acceptance criteria, and measurable success metrics.
- Design and run phased delivery from MVP to full deployment: pilot, controlled rollout, and scale with monitoring and change management.
- Own end-to-end performance cycle features, including goal setting, scorecards, task and action plan workflows, coaching plans, and leader dashboards.
- Establish product analytics and instrumentation: adoption, engagement, funnel metrics, and outcome tracking. Drive post-launch iteration based on evidence.




- Partner with data engineering and analytics to define data contracts, metric logic, data quality checks, and latency targets across Snowflake, BI tools, CRM, and telephony.
- Build governance for metric changes: versioning, stakeholder sign-off, and impact assessment to prevent metric drift and loss of trust.
- Lead agile delivery practices with engineering teams: backlog refinement, sprint planning, demos, and release readiness. Maintain transparent status and risks.
- Drive user research and feedback loops with agents, supervisors, and regional leaders to validate workflows, reduce friction, and increase adoption.
- Coordinate cross-functional stakeholders to ensure the product fits operational reality, training, and performance management processes.
- Identify, prioritize, and deliver AI use cases that strengthen the coaching loop while remaining safe, auditable, and cost-controlled.
- Define AI MVPs with clear evaluation metrics and guardrails, then expand through iterative rollouts based on measured impact.
**Benefits**:
- Private Health Insurance.
- Life Insurance.
- Saving Funds and Voluntary Savings Account.
- Profit Sharing (PTU).
- Vacation Days (above law).
- Christmas bonus.
- Vacation premium.

📌 Product Owner (Tijuana)
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📍 Tijuana