**PRIMARY FUNCTION**
The Remote Clinical Support Services Specialist is responsible for overseeing back-office processes, with a focus on State and Private Vaccine Management and Medical Assistant workflows by monitoring and maintaining quality standards. This role requires meticulous attention to detail to maintain a high standard of patient care while adhering to healthcare regulations and standards.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
This list may not include all of the duties that may be assigned.
- Report to the Clinical Support Services Regional Supervisor any findings and carry out any tasks assigned.
- Support the Regional Supervisor and Practice Managers acting as a liaison to foster strong communication channels.
- Collaborate with Practice Managers and Lead MAs to enhance back-office processes including but not limited to vaccine management, vaccine and medication administration, vital signs, progress note documentation, standing orders, MA Procedures, and equipment usage to ensure compliance and safety.
- Generate and review monthly data reports specific to vaccine management and back-office workflows, providing actionable feedback to improve clinic operations.
- Investigate and resolve discrepancies within eClinicalWorks (eCW) and VFC program in a timely manner.
- Address and resolve issues related to: Vaccine Ordering System, Immunization Registry, Temperature monitoring devices of vaccines, Vaccine Excursions, Unit malfunctions.
- Create and provide training, guidance, and education materials to Practice Managers and Lead MAs.
- Any special project deemed by your supervisor.
- Stay informed about vaccine updates, recalls and recommendations and inform the Regional Supervisor.
- Effectively communicate issues and collaborate with Practice Managers, Team Leads,



Regional Practice Administrators and other departmental leads regarding resolutions
- Provide administrative support to clinical staff, including data entry, filing, and record-keeping.
- Participate in regular team meetings to discuss operational issues and identify areas for improvement.
- Foster a positive and collaborative work environment.
- Provide training to new staff members on clinical service support procedures and best practices.
**QUALIFICATIONS**
- Bachelor’s degree in a scientific or related field (bachelor’s in medicine preferred).
**KNOWLEDGE, SKILLS AND ABILITIES**
- Strong analytical skills with the ability to identify and report on trends and patterns in Vaccine Management data.
- Advanced in excel
- Excellent problem-solving skills and the ability to resolve complex issues efficiently.
- Effective communication skills and the ability to work collaboratively with cross-functional teams.
- Keen attention to detail with a commitment to high data quality standards.
- Bilingual (Spanish & English).
- Customer service oriented.
**TYPICAL WORKING CONDITIONS**
- Regular virtual meetings with team members and management.
- Hybrid job - Can be requested to work from the Business Office when necessary.
- Must be able to work independently with mínimal supervision.
- Must live in Monterrey, N.L. (Monterrey Metropolitan Area)
**OTHER PHYSICAL REQUIREMENTS**
- Vision
- Sense of sound
- Sense of touch
- Work may require sitting for long periods of time
- Manual dexterity sufficient to operate a keyboard
- Long periods of time in front of a computer screen
Pay: $23,000.00 - $27,000.00 per month
Application Question(s):
- ¿Cuál es tu nível de inglés?
- ¿Cuál es tu nível de Excel?
Work Location: Hybrid remote in San Pedro Garza García, N. L.

📌 Clinical Support Services (San Pedro Garza García)
🏢 Pediatric Associates Family of Companies
📍 San Pedro Garza García