As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function**:
Supply Chain Deliver
**Job Sub Function**:
Warehouse & Distribution
**Job Category**:
Business Enablement/Support
**All Job Posting Locations**:
Ciudad Juarez, Chihuahua, Mexico
**About MedTech**
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
**We are searching for the best talent for COMPLAINTS ANALYST TECHNICIAN II (FIXED TERM 12 MONTHS-2 POSITIONS)**
**Purpose**:
Principal responsible for product analysis according to Customer Quality Process
**You will be responsible for**:
Under general direction and in accordance with federal, state and local laws/regulations and the Johnson & Johnson Corporate procedures and guidelines, this position:
- Responsible for customer complaint root cause investigation.
- Understand basic principles, theories, concepts and techniques related to customer complaints.
- Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.
- Ensure compliance with policies and procedures of the company's Quality System,



as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other general regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.
- Responsible for ensuring staff and company’s compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.
- Product analysis of other departments, if needed.
- Responsible for tracking, receiving and shipping of the products
- Responsible for communicating business related issues or opportunities to the next management level
- For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
- Performs other duties assigned as needed
Level of responsibility:
- Same responsibilities as Complaints Analyst Technician I, plus:
- Coordinate scrap activities for customs department compliance.




- Responsible for communicating business related issues or opportunities to the next management level.
**Qualifications / Requirements**:
- Ability to develop and maintain solid and interdependent relations with specific groups in and outside the organization.
- Ability to influence and work with multifunctional teams within the organization.
- Experience in change and management of new processes.
- Solid organizational skills oriented to details and multiple activities.
- Experience in the medical field, preferably.
- Knowledge of quality principles, procedures, and practices.
- High School graduate / technical graduate, or equivalent. Ideally 25- 50% of college/ bachelor’s degree and related work experience: 2 - 4 years (any area)
- English preferably 25%-50%
- Excellent problem solving and decision-making abilities.
- Microsoft Office handling.
- Communication skills that allow effectively working at different levels and teams.
- Product, equipment and process validation knowledge.
- Medical device work experience or pharmaceutical field preferably.
**Required Skills**:
**Preferred Skills**:
Collaborating, Communication, Continuous Improvement, Demand Forecasting, Detail-Oriented, Distribution Management, Distribution Resource Planning (DRP), Document Management, Execution Focus, Materials Handling, Office Administration, Order Management, Process Oriented, Project Administration, Strategic Supply Chain Management, Transportation Management, Warehouse Management

📌 Complaints Analyst Technician Ii (Fixed Term 12 Months) (Ciudad Juárez)
🏢 Johnson & Johnson
📍 Ciudad Juárez