Collections - Call Center

Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Summary:

The Debt Collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.
- Work week: Monday - Friday
- Schedule: 5:00 am - 3:00 pm, Mon-Thurs / 5:00 am - 9:00 am Fridays.
- Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Responsibilities:
- Identify and track outstanding debts.
- Contact debtors through approved communication methods to inquire about their payment status.
- Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
- Follow up with debtors to ensure adherence to payment plans.
- Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
- Comply with all relevant federal, state, and local laws and regulations related to debt collection,



including the Fair Debt Collection Practices Act (FDCPA).

Qualifications:
- Proven experience as a Debt Collector or in a related collection's role.
- Excellent verbal and written communication skills, including active listening and persuasive abilities.
- Proficiency in using computer systems, databases, and relevant software.
- Strong organizational skills and attention to detail.
- Bilingual language skills (English / Spanish).

Skills:
- Negotiation
- Problem-solving
- Customer Service
- Conflict Resolution

As part of our team, you can expect:
- Competitive Salary
- Professional career path
- Great work environment
- Law benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment

All suitably qualified applicants will be considered based on their qu

📌 Collections Agent (Mexicali)
🏢 Redial Bpo
📍 Mexicali