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Enablement Manager (Support)

Scale AI

Customer Success & Support Mexico City Mexico Remote Lead Permanent Jul 30, 2026

What You'll Do

Own the enablement function end to end, assessing gaps and prioritizing initiatives. Design and continuously improve structured training for new Support Specialists. Build and maintain ongoing training across all tiers, partnering with Team Managers to close skill gaps. Own the QA program, ensuring consistency and actionable feedback.

What We're Looking For

4–6 years in enablement, training, L&D;, or instructional design, with 2+ years leading or managing a team. Proven track record of building and scaling training programs in a fast-paced tech or operations environment. Proficiency with Zendesk, Slack, and Google Workspace.

Additional Information

Experience Level

Mid-Level

Employment Type permanent

Work Mode

Remote

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📌 Enablement Manager (Support) (Ciudad de México)
🏢 Lato Jobs
📍 Ciudad de México