Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150 countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Résumé En tant que Responsable des Opérations Enterprise chez Deel, vous serez le point de contact opérationnel unique de notre clientèle entreprise la plus stratégique. Vous êtes responsable de la santé opérationnelle de vos comptes, de l'onboarding à la phase de stabilite, en pilotant l'exécution transversale, la coordination multi-pays et la résolution des défis opérationnels les plus complexes. C'est un rôle à haute responsabilité et haute visibilité.

Vous travaillerez en étroite collaboration avec les Account Executives, les OBM, le Product, la Paie et la direction générale pour offrir une expérience opérationnelle exemplaire aux clients les plus importants de Deel.

Responsabilités

- Être l'orchestrateur de la livraison opérationnelle et des services end-to-end pour vos clients en coulisse





- Assurer la santé opérationnelle d'un portefeuille de comptes Enterprise stratégiques

- Piloter la propriété du compte E2E : élaborer des plans de projet, cartographier les parties prenantes et mettre en place des registres RAID et des tableaux de tâches

- Superviser l'exécution de l'onboarding dans les programmes de mise en œuvre multi-pays

- Animer les réunions de pilotage et les réunions par domaine fonctionnel (Paie, Intégrations, Avantages sociaux)

- Conduire les revues produits clients (suite de produits Deel), traiter les analyses de causes racines (RCA) et définir les actions de prévention

- Surveiller la conformité aux SLA et signaler immédiatement les manquements

- Construire des relations solides avec les parties prenantes des clients (RH, Paie, Juridique, IT)

- Maintenir à jour les registres RAID, les POS, les profils clients et la documentation de handover

- Effectuer des audits quotidiens de l'interface utilisateur et signaler proactivement les problèmes des produits

Qualifications

- 3–5 ans d'expérience en opérations enterprise, succès client, implémentation ou paie mondiale

- Capacité démontrée à gérer des projets complexes avec des multi-parties prenantes dans plusieurs zones géographiques

- Rigueur opérationnelle forte : vous vivez par la documentation, le processus et la communication structurée

- Expérience dans l'animation de réunions exécutives et transversales

- À l'aise avec l'ambiguïté et capacité à prioriser impitoyablement

- Excellentes compétences en communication écrite et verbale en anglais (langues supplémentaires un plus)

Points Bonus

- Expérience dans une entreprise de paie mondiale, SIRH/HCM ou HR tech (Workday, ADP, Rippling, Papaya, etc.)

- Familiarité avec l'EOR, la gestion des contractors ou la conformité multi-pays

- Connaissance de la gestion des cycles de paie, de la réconciliation et de l'analyse des causes racines

- Certification PMP, PRINCE2 ou équivalent en gestion de projet

Benefits: Full-time employees in the United States receive a variety of benefits while employed at Deel.

- Health Insurance Effective from Day 1 (Medical, Dental, & Vision)

- 401k Retirement Plan

- Disability Insurance

- Life Insurance

- Employee Assistance Program (EAP)

- Flexible Savings Account (FSA)

- Flexible time off (PTO)

- 12 paid holidays per year

- Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are.



With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

- Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.

- Salary ranges are quoted in USD as a consistent integral reference. Your offer will be localized to your country's currency using a market-aligned conversion.

- Final pay is based on objective, job-related criteria including experience, skills, and location.

- We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

- Stock grant opportunities dependent on your role, employment status and location

- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([email protected]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions.

Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

- For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

📌 Enterprise Operations Manager, AMER (México)
🏢 Deel
📍 México