COLLECTIONS AGENT BILINGUAL
Who are we?
IPF Digital (Creditea), is part of a integral market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions.
We're a team of high energy and passionate people, who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do.
We embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practise a culture of consistently reflecting and celebrating our wins and achievements with one another.
The role
The Collections Specialist will be responsible for maintaining relationships, handling reminder calls and managing customer account balances whilst ensuring all processes are followed.




This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account.
Responsibilities
Here’s an example of your day to day:
- Manage reminder calls to australian population who are late with payments
- Providing customer service regarding repayment issues, process and review account adjustments, resolve client discrepancies and short payments
- Reconcile customer disputes
- Establish payment plans for customers
- Maintain detailed and accurate records for interactions, contact details, collections work and all other activity, related to the management of customer
- Support business requirements as needed within the scope of training and knowledge – this particularly pertains to providing support to the Hardship Team

Requirements
Mandatory to live in Mexico city or Metropolitan Zone

Here’s what experience we need from you:
- English advanced (fluent)

📌 Collections Speciallist (Ciudad de México)
🏢 Ipf Digital
📍 Ciudad de México