Job Title
Zone Operations Leader - México
Job Description
The Zone Operations Leader is the senior customer-facing representative of the Philips Services organization within an assigned LATAM zone. This role is responsible for service governance, executive stakeholder management, escalation leadership, and cross-functional orchestration across Support, Implementation, Field Services, and Partners.
The Zone Operations Leader serves as the primary Services leader for strategic customer relationships, ensuring customers experience Philips as one integrated organization. The role drives operational excellence, customer confidence, service recovery, and continuous improvement across the zone.
This position is not a direct people-management role for Support, Field Services, Implementation, or Partner teams, nor is it a sales leadership position. Success depends on influence, collaboration, governance, and execution across multiple functions.

Key Responsibilities
Service Governance & Customer Leadership
- Own and execute the service governance model for the assigned zone.




- Establish and lead customer operational reviews, service reviews, and executive governance meetings.
- Provide visibility into service performance, operational risks, escalations, and recovery actions.
- Act as the senior Services point of contact for strategic customers.
- Build trusted relationships with customer operational leaders, executives, and key stakeholders.
- Ensure consistent communication and alignment between Philips and customer leadership teams.

Cross-Functional Orchestration
- Coordinate execution across Support, Implementation, and Partners.
- Align functional teams around customer priorities, delivery commitments, service risks, and remediation plans.
- Facilitate collaboration across organizations to drive customer outcomes and operational excellence.
- Ensure seamless handoffs and accountability across service functions.

Escalation & Recovery Leadership
- Lead cross-functional r

📌 Zone Operations Leader (Municipio de Huixquilucan)
🏢 Philips
📍 Municipio de Huixquilucan