**Position Summary**:
We are seeking a detail-oriented and highly communicative **Billing Operations Specialist** to support our growing Billing department. This role is responsible for generating invoices, managing customer accounts, and conducting high-volume outbound communication via phone and SMS to resolve billing matters.
**Essential Duties and Responsibilities** (include, but are not limited to the following)**:
- Generate and send accurate, timely invoices to customers
- Manage high-volume outbound calls to collect payments and resolve billing inquiries
- Communicate with customers via SMS and phone to follow up on outstanding balances
- Investigate and resolve billing discrepancies, disputes, and account issues
- Maintain detailed and accurate records of customer interactions and account status
- Utilize Google Sheets / Excel to track billing activity, payments, and account performance
- Collaborate cross-functionally with Operations, Claims, and Support teams as needed
- Identify trends in billing issues and escalate systemic problems
**Qualifications Required**:
- Experience in auto, mobility, rideshare, or fleet-related industries
- Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.)
- Experience working with customers in collections or past-due account environments
- 1-3+ years of experience in billing, collections, AR, or a similar role
- Experience in high-volume outbound calling environments
- Strong written and verbal communication skills (phone + SMS)
- Proficiency in Google Sheets or Excel (comfortable with formulas, filtering, tracking data)




- Highly detail-oriented with strong organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Comfortable handling difficult conversations and negotiating payment resolutions
**Skills and Abilities**:
- Excellent verbal and written communication skills in English, Spanish is a plus
- Strong customer-focused approach with empathy and professionalism
- Ability to manage multiple cases, follow-ups, and priorities simultaneously
- Strong organizational and documentation skills with attention to detail
- Ability to negotiate payment arrangements and handle sensitive conversations professionally
- Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures
- Comfortable working independently within a team-oriented environment
- Ability to track tasks, deadlines, and follow-ups without direct supervision
**Work Environment**:
A typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.
**Physical Demands**:
- Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
- Manual dexterity to operate a typical desktop computing workstation.
- Reasonable accommodations will be made for qualified individuals with disabilities.
**Salary**:$6 - $8 per hour; depending on experience.
**Equal Employment Opportunity**:
**Compliance with Laws**:
Whip employees are expected to comply with all federal, state, and local laws.

📌 Billing Operations Specialist (Ciudad de México)
🏢 Whip
📍 Ciudad de México