Job Type Experienced Postal Code 11520 Mexico, Ciudad de Mexico Job Id W Location Mexico, Ciudad de Mexico, Mexico Category Sales & Marketing **Posted On -**03/05/2026
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The DuPont Cyrel® business stands out as a reference brand in flexographic printing solutions. With the goal of providing high-quality and efficient products for the packaging industry, the DuPont Cyrel® business offers a wide range of technologies, including flexographic plates, platemaking equipment and specialized services.
DuPont Cyrel®'s commitment goes beyond simply meeting customer needs; we seek to lead the market through continuous innovation and sustainable practices that promote efficiency and environmental responsibility.
The Service Specialist provides technical and operational support to the Service organization. This role acts as a key point of contact for customers, internal teams, sales, and service partners, ensuring effective execution of services, spare parts management, accurate documentation, and compliance with internal processes and audit requirements.
**Key Responsibilities**
Technical Support & Customer Interface
- Respond to technical requests from internal technical teams and customers.
- Provide second-level technical guidance, including sharing manuals, technical documentation, and service-related information.
- Act as the primary Service contact for customers on operational and technical service matters.
- Support when required on-site installations, inspections, or technical reviews when required.
Service Coordination (Preventive & Corrective)




- Schedule and track preventive and corrective service activities.
- Ensure assigned service engineers are on site as scheduled.
- Coordinate the availability and delivery of required spare parts for each service activity.
- Follow up on service completion and ensure proper service closure and documentation.
- Supervise accurate service registration in the system.
- Provide second-level approval for Work Orders (WOs) when applicable.
Spare Parts Management
- Validate spare parts quotations.
- Provide technical information to support correct spare parts classification.
- Follow up on spare parts sales in coordination with the Sales team.
- Request and track spare parts shipments.
- Manage non-stock spare parts.
- Process and follow up on warranty spare parts requests.
Sales & Commercial Support
- Follow up with the Sales team on service and spare-parts-related pipeline activities.
- Review and consult service contracts to validate service coverage and scope.
- Support technical validation of service and spare-parts-related commercial offers.
Documentation Responsibilities
- Register and track invoices from service partners.
- Maintain complete and accurate documentation related to the Service area, including customer purchase orders, service reports, invoices, and DuPont purchase orders to suppliers.
- Provide Service-related evidence and documentation to support internal and external audits.
Equipment Coordination
- Request equipment required for service activities or projects.
- Coordinate internally to ensure proper delivery of equipment to customers or service sites.
**Qualifications**
Education & Experience
- Technical degree or Bachelor’s degree in Engineering or related field.
- Previous experience in technical support or equipment service operations.
- Salesforce, Power BI and SAP background desirable.
Languages
- Spanish: Fluent
- English: Professional Proficiency
- Portuguese: Desirable
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📌 Latin America Service Specialist - Cyrel® Flexographic Printing (Ciudad de México)
🏢 Dupont
📍 Ciudad de México