The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:
- Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
- Ensure successful completion of data loads and batch processing
- Participate in testing activities, including the creation and execution of basic test scripts
- Execute project plan task
- Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
- Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
- Exchange ideas and information in a concise and clear manner
**Qualifications**:
- 0-2 years of experience in a Technology Infrastructure role
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.




- Technology Management (specifically Desktop technology infrastructure)
- Microsoft Products/OS, desktop and servers
- knowledge of SCCM
- Knowledge of business Operation
- Problem and incident management
- Working in a heavily controls-focused environment
- Management of green zones to distribution
- Knowledge of Scripts for repair and reinstallation of Applications
- Management of Distribution Points infrastructure
- Management of reporting infrastructure through SCCM
- Management of tools for the generation of reports
- Review Pending equipment and coordinate actions to solve detected problems
- Ensure the implementation adhered to the process so as not to generate MIMs derived from the implementation
- coordination to attention to problems generated to return to the previous status in case of a failed distribution
- Be aware of all the Distributions for Mexico, to prevent Impacts
- Analyze together with Production Support of Branches and Contact Center to see which is the best Date to send each wave
- Desired but not mandatory Bachelor's Degree in Computer Systems Engineer or related careers or experience equivalente
- English writing / reading / spoken by 50% (Desirable)
- 2 years of experience in desktop plataform (Desirable)**Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.-
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📌 Banamex - Infrastructure Analyst - Officer (Ciudad de México)
🏢 Citi
📍 Ciudad de México