A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la posibilidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
**Job Track Description**:
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
**General Profile**
- Requires knowledge and experience in field.
- Uses best practices and knowledge of business to improve products or services.
- Solves complex problems and takes a new perspective on existing procedures.
- Self-starter, requiring mínimal guidance.
- Acts as a resource for colleagues with less experience.
**Functional Knowledge**
- Requires conceptual expertise of theories, practices, and procedures.
**Business Expertise**
- Knowledge of best practices and team integration.
- Aware of the competition and what differentiates them.
**Impact**
- Impacts a range of customer, operational, project or service activities.
- Works within broad guidelines and policies.
**Leadership**
- A resource to colleagues with less experience.
- Guides small projects with manageable risks and resource requirements.
**Problem Solving**
- Solves complex problems.
- Takes a new perspective on existing solutions.
- Exercises judgment based on the review of multiple information sources.
**Interpersonal Skills**




- Ability to articulate difficult or sensitive information effectively.
- Works to build consensus within a team.
**Responsibility Statements**
- Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs.
- Ensures functional support given meets the operational needs of the assigned WFM employees.
- Manages the relationship between WFM and operations.
- Acts as the primary point of contact for any operational concerns.
- Ensures that WFM resources and processes have the correct number of operational resources.
- Mentors WFM employees in technical skills and program-specific processes.
- Optimizes WFM performance by exposing and addressing improvement opportunities.
- Integrates additional operational WFM resources to resolve process challenges.
- Performs other duties as assigned.
- Complies with all policies and standards.
Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental., condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.
Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario. tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent.

📌 Workforce Management Business Partner (Monterrey)
🏢 Conduent De Mexico S. A. De C. V.
📍 Monterrey