Descripción de puesto
As a Customer Service Representative, you will be the first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you’ll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers.
Main Responsibilities
- Has a wide understanding of the performed process, understanding in’s and out’s holistically, along with the full error impact
- Indicates process gaps and/or process enhancements - takes part as a junior consultant providing input in the BPI project for the same
- Proactively solves non-typical cases basing on his/hers own knowledge, local documents and other functions support
- Presents proactive approach and provides support for internal and external clients in order to resolve issues and queries (in/outside his/hers scope)
- Works independently under limited supervision
- Promotes PPG Way values and changes coming from local management and endorses the same
- Is responsible for execution of complex reports & evaluations
- Actively participates in operational projects
- Load approved prices for each customer/product upon request in a timely manner (primarily into Oracle)
- Build monthly reports for SOX compliance (accuracy of data loaded, approval tracking, manual price override report)- Extract price lists upon requests (from sales, business, product managers, other functions)
- Respond to internal auditor questions as needed
- Generate various reports (upon request) for different business stakeholders
- Conduct preliminary review of various price hold reports (price mismatch,



missing price & margin hold)
**Qualifications**:
- A minimum of 3+ years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
- Experience entering a high volume of order data daily with low error rate essential
- Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
- Excellent organizational, administrative, follow up and analytical abilities
- Must be able to work independently without close supervision in a team environment
- Must be able to display enthusiastic, customer-focused professionalism
- Excellent attendance is a must
**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

📌 Customer Service Rep, Experienced (San Juan del Río)
🏢 Ppg
📍 San Juan del Río