Descripción y detalle de las actividades
This position serves as the primary Account Management representative, responsible for handling all customer inquiries and concerns while maintaining a high level of customer satisfaction. The Account Administrator - Mexico oversees all interactions with customers, sales representatives, and distributors, ensuring efficient order processing, timely communication, and effective issue resolution.
Experiência y requisitos
**Key Responsibilities**:
- Perform diversified duties designed to promote sales by providing efficient and effective customer service, fostering a positive company image, and generating external interest in the organization.
- Provide quotations, pricing, and delivery information to customers, distributors, and manufacturer representatives.
- Prepare and send customer communications, including letters, quotations, and memorandums as required.
- Expedite orders through Production Planning and follow up on order acknowledgments and shipping dates.
- Proactively communicate any potential delays or issues to customers.
- Issue and maintain RMAs (Return Material Authorizations) and coordinate quality-related issues with internal departments.
- Provide timely updates to customers, representatives,



and distributors regarding order status and quality concerns.
- Communicate relevant information, issues, and concerns to the Account Management Manager, upper management, and key stakeholders to ensure proper awareness and resolution.
- Support global activities within the Account Management department.
- Maintain accurate records and prepare and submit required reports.
- Ensure the work area is maintained in a safe, clean, and organized condition.
- Comply with all company policies, procedures, and regulations.
- Perform additional duties, projects, and assignments as required or directed by the supervisor
- Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Transporte
- Servicios medicos en planta
- Comedor
- Asuetos adicionales
- Pastel de cumpleaños
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Horario**
- Jornada completa
- Lunes a viernes
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** Si

📌 Administrador de Cuenta/account Administrator (Mexicali)
🏢 Coto Technology de C.V.
📍 Mexicali