Open Shifts (Central Mexico Time)
We are hiring for three positions across the following shifts:
Shift 1 Mon | Tue | Thu | Fri | Sat: 14:30 to 22:30 Days Off: Wednesday and Sunday
Shift 2 Mon | Tue | Wed: 22:30 to 06:00 Sat: 06:00 to 14:30 Sun: 14:30 to 22:30 Days Off: Thursday and Friday
Shift 3 Wed: 14:30 to 22:30 Thu | Fri | Sat | Sun: 22:30 to 06:00 Days Off: Monday and Tuesday
Position Objective
To manage OBC HALO services end-to-end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader.
Scope and Responsibility
The position holder is responsible for the full shipment lifecycle:
- Quotation
- Customer service
- Operational activation
- Milestone tracking
- Documentation and financial closure

Functions and Responsibilities
A. Quotation
- Analyze request details (pickup, delivery, weight, dimensions, dates)
- Validate optimal airport and available routes
- Evaluate critical timelines (OBC)




- Perform structured cost and margin calculation
- Issue quotation using the official template
- Generate quote in system (CW)
- Target response time: 5 minutes or less for urgent services
- Target quote time: 15 minutes or less for urgent services

B. Customer Service
- Direct communication with domestic and international clients
- Explanation of risks, transit times, and disclaimers
- Confirmation of itineraries and service conditions
- Proactive updates throughout the service
- Handling operational incidents

C. Activation and Operations
- Convert quote into shipment in CW
- Coordinate with couriers and transport providers
- Purchase itineraries and bookings (with Sr. validation when applicable)
- Register service in OBC App
- Send operational kickoff notification
- Validate customs requirements per country

D. Operational Tracking
- Monitor and validate OBC App performance
- Ensure complete evidence in App and internal sy

📌 Operations Executive Jr. (Ciudad de México)
🏢 Sciens Logistics
📍 Ciudad de México