**About Us**:
Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.
Take the next step in your career journey and discover our exciting opportunities.
**The Role**:
The Specialist - Facilities enables the smooth running of AMS office(s) and delivers key administrative activities across the business, by using the Service Now platform. They ensure relevant locations are safe and fully operational, may act as the first point of contact for external visitors and provide best-in-class customer service to both internal and external stakeholders, including third party vendors. They support multiple internal processes which underpin the successful and safe operations of AMS’s physical infrastructure: Health and Safety system management, mobile devices administration, room bookings, systems management, etc. They play an important role in reporting key KPI’s within the remit of Global Facilities (property KPI’s, office attendance, etc.). They train junior colleagues.
**This is a hybrid role working 3 days per week at our AMS Monterrey Office.**
**What you will do: (Key Accountabilities)**:
- Resolve internal and external Facilities requests via Service Now, in line with KPIs.
- Offer guidance to Facilities Coordinators for resolving complex requests, and support with training new joiners.
- Manage reception desk (if applicable)



including incoming calls and acting as the first point of contact for internal and external visitors.
- Ensure all employees visiting the office each day are signing in via the Sign In App (if applicable).
- Maintain Sign In App for relevant locations in line with requirements, ensuring tools to track office utilisation are in line (if applicable).
- Proactively make improvement suggestions, e. g., processes, communication and flag any problems or risks.
- Support travel requirements for relevant stakeholders, assist with booking travel, help troubleshoot travel issues.
- Administer mobile devices for the business, including working with telephony providers on optimal offers, and ensuring compliance and governance requirements are met inasmuch as pragmatically feasible.
- Review and update internal manuals and processes as appropriate.
- Ensure excellent record-keeping of documentation pertaining to Global Facilities.
- Manage relationships with internal and external stakeholders, including third party vendors.
- Demonstrate commercial awareness by researching alternative suppliers / vendors to reduce costs and expenditure.
- Organise / facilitate internal and external events to ensure that they are successful.
- Manage finances and track against yearly budget; and support the delivery of optimum cost efficiencies throughout the year.
- Conduct regular floor walks to identify any necessary repairs or renovations (if applicable).




- Manage office supplies including kitchen facilities and stationery (if applicable).
- Oversee the cleaning / disinfecting schedules for the building /office floor(s) (if applicable).
- Support office emergencies e.g., First Aid or Fire Evacuation procedures and review Health & Safety documents, escalating where appropriate.
- Organise and send communication to regional locations as needed.
- Lead ad-hoc Facilities projects and continuous improvement initiatives.
- Subject matter expert, conducting trainings for colleagues. Ensure compliance with local / general Health and Safety regulations as well as AMS policies and procedures and meet ISO standards.
- Incident management: Ensure proper tracking, diligent investigation, and relevant corrective actions relating to any incidents at work, as appropriate.
- Support internal and external Audits, as appropriate.
- Support other regions, where appropriate, based on demands.
- Support the maintenance and improvements of the Facilities AMS platforms.
- Support Team Leaders / Team Managers with reporting requirements.
- Deputise for Facilities Team Leaders / Team Managers.
**What you will bring**:
- **Demonstrate bilingual proficiency in Spanish and English, enabling effective communication across diverse stakeholders**:
- Exhibit flexibility and adaptability, thriving in dynamic team environments
- Engage collaboratively within team settings, bringing an outgoing and positive approach
- Utilize tools such as Canva, PowerPoint, ServiceNow, Outlook, and MS Teams to support communication, coordination, and service delivery
**Behavioural Skills**
- Issue Resolution - proficiency level 3.
- Effective Communication - proficiency level 3.
- Service Excellence - proficiency level 3.
- Accepts and Adapts

📌 Specialist - Facilities (Monterrey)
🏢 Alexander Mann Solutions
📍 Monterrey