**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Are you passionate about leading mission‑critical services, working with core technologies, and ensuring excellence in **Mainframe**service delivery? This is an exciting opportunity to join our team as a **Delivery Management Lead - Mainframe**, where you will play a key role in delivering high‑quality, reliable IT services within a well‑defined contractual framework.
In this highly customer‑focused role, you will be responsible for end‑to‑end delivery of **Mainframe services**, ensuring operational stability, high availability, and strong alignment with the customer’s business needs. You will leverage your deep technical expertise in Mainframe platforms to proactively manage risks, propose improvements, and ensure uninterrupted service continuity.
You will be accountable for both the technical leadership and operational management of the Mainframe services, including oversight of incidents, problems, changes, and escalations. Your expertise will be essential in driving root cause analysis (RCA), remediation plans, and continuous improvement initiatives, ensuring the stability and reliability of critical systems.
In addition, you will collaborate with architects, SRE teams, and other technical leaders to co‑design, implement, and maintain resilient, scalable,



and future‑ready Mainframe solutions. Your ability to combine strategic vision, operational leadership, and deep technical knowledge will directly impact customer satisfaction and business success.
If you are ready to lead mission‑critical Mainframe services, influence the customer experience, and thrive in a challenging and dynamic technology environment, this role is for you.
**Your Future at Kyndryl**
Kyndryl’s general footprint offers the opportunity to collaborate with teams and customers across multiple geographies while working in a dynamic, high‑impact role. As a Delivery Management Lead - Mainframe, you will have significant opportunities for professional growth and leadership development in complex, mission‑critical environments. We are looking for customer‑focused professionals with a growth mindset, strong leadership capabilities, and an inclusive, collaborative approach to delivering high‑quality technology services.
**Who You Are**
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
- 5+ years of experience leading IT service delivery teams in enterprise environments




- Proven experience managing **Mainframe platforms**and mission‑critical environments (e.g., z/OS, mainframe operations)
- Strong background in **Incident, Problem, and Change Management**, including RCA
- Experience managing SLAs, KPIs, escalations, and customer expectations
- Ability to work closely with Delivery Partners and cross‑functional technical teams (including SREs)
- Strong customer‑facing skills with direct and ongoing client interaction
- Proven people leadership skills, fostering team performance and development
**Preferred Skills and Experience**
- Bachelor’s degree in Computer Science, Engineering, or related field
- Certifications such as **ITIL, PMP, or Six Sigma**
- Exposure to automation, AIOps, or continuous improvement initiatives
**Being You**
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
**What You Can Expect**
Your career with us isn’t just a job—it’s an adventure with pu

📌 Delivery Manager - Mainframe (Ciudad de México)
🏢 Kyndryl
📍 Ciudad de México