The Field Service Engineer responsible for delivering exceptional onsite technical support and operational services at customer locations. This role provides hands-on support for end-user devices, IT infrastructure, collaboration technologies, and enterprise hardware while ensuring timely resolution of incidents and fulfillment of service requests. The technician works closely with internal teams, customers, and third-party vendors to maintain high service quality, minimize downtime, and support business operations.

Roles and Responsibilities

- Participate in troubleshooting for both hardware and software issues; - Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations - MACDs
- Hardware changes (e.g., hardware installation and testing upon configuration)
- Server/Storage reboots
- Power cycles
- Post-deployment validation of service functionality; - Provide onsite escorts for Third Parties; - Customer Location survey updates (rack elevations, current equipment, etc.); - Video room support including endpoints and meeting room panels; - Assisting with live events as requested by Customer - Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
- Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
- Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support,



device provisioning follow-ups, OS issues, network access issues); - Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); - Validating that conferencing systems, telepresence systems, and video conferencing suites are operational - Checking networked printers and MFDs for error messages - Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding) Required Qualifications & Skills:
- High school diploma or GED with 2 - 5 years of hands-on experience in networking, infrastructure, or lab support roles - Proven ability to follow documented procedures and adapt to new assignments with minimal supervision - Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs - Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM) - Knowledge of copper/fiber test equipment and cable standards - Understanding of basic networking concepts and enterprise infrastructure - Comfortable using ticketing systems and documenting work - Proficient in Microsoft Office tools and email communication - Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed - Must have reliable transportation for local travel between lab sites in the Bay Area Preferred Qualifications:
- CompTIA A+, Network+, or equivalent technical certifications.
- Microsoft certifications are a plus.
- Experience supporting enterprise environments and integral customers.
- Familiarity with ITIL service management practices.

📌 Field Services Engineer (Nezahualcóyotl)
🏢 Astreya
📍 Nezahualcóyotl