**About the Company**
**About the Role**
We are looking for a Technical Support Engineer to provide personalized pre-sales and post-sales support to mass market customers and channel partners within a defined region. You will work closely with customers, partner FAEs, and internal sales teams to support the successful adoption of embedded products such as MCUs, MPUs, and wireless solutions.
**Key Technical Skills**
- C programming with hands-on experience in embedded software development
- 3+ years of experience in embedded roles
- Experience with IDEs and toolchains (e.g., Keil, IAR, Eclipse-based)
- Experience with hardware peripherals, device drivers, and communication interfaces (I2C, SPI, UART, GPIO)
- Strong software and/or hardware debugging skills
- Deep understanding of operating systems (e.g., FreeRTOS, Azure OS, Zephyr)
- Knowledge of embedded systems fundamentals, including middleware, memory utilization, clocking, and timers
- Wireless technologies (Bluetooth / Wi-Fi) — an advantage
**Daily Activities & Responsibilities**




- Support partner FAEs in distribution by helping resolve technical challenges and enabling them to succeed with the company's products and solutions
- Provide training materials, technical collateral, and demos to partners
- Act as a key internal advocate for partner FAEs
- Participate in business reviews, identifying gaps and escalating issues to support customer wins and revenue growth
- Manage multiple technical topics in parallel in a fast-paced environment while clearly communicating complex issues
**Role Expectations**
- Strong communication and collaboration skills, with the ability to work in a multicultural environment, guide conversations effectively using appropriate questioning techniques, and maintain a customer-centric mindset
- Interest and passion for embedded systems and MCU-related technologies
**Additional Requirements**
- Bachelor's degree in Computer Science, Engineering, or a related field
- Ability to work in a fast-paced environment
- Strong ownership and focus on achieving outcomes (DIN / DWIN / Revenue)
- Willingness for limited travel (less than 5%)

📌 Field Application Engineer (Santiago de Querétaro)
🏢 Alcor
📍 Santiago de Querétaro