General Manager – International Moving & Freight Forwarding | Remote

Position Type: Full-Time, Remote

Industry: International Moving, Household Goods & Freight Forwarding

About the Role

At Pavago, one of our clients is hiring an experienced General Manager to lead and scale their International Moving Division, specializing in international household goods relocations and freight forwarding.

This is a senior, hands-on leadership role for someone with deep international moving industry experience. You’ll oversee the full operation — from sales, pricing, and quoting through international shipping, customs, destination services, operations, and customer experience.

You’ll lead multiple departments, improve operational performance, coach teams, establish KPIs, strengthen processes, and work directly with ownership on growth and strategic initiatives.

This role requires significant direct experience in international household goods moving. Candidates without this industry background will not be considered.

What You’ll OwnInternational Moving Operations

Lead the day-to-day performance of the International Moving Division

Oversee international household goods relocations from origin through destination

Manage workflows involving

Ocean freight

Air freight

Customs procedures

International documentation

Destination services

Pricing and quoting

Ensure operations follow international shipping requirements and industry best practices

Identify operational bottlenecks and implement practical solutions

Maintain strong service quality while improving efficiency and scalability

Sales, Pricing & Revenue Growth

Oversee sales and pricing performance

Improve sales processes and conversion rates

Coach sales representatives to strengthen close rates and customer experience

Review pricing and quoting strategies

Ensure quotes remain competitive while supporting healthy margins

Monitor pipeline performance and sales KPIs

Partner with ownership on growth opportunities and expansion initiatives

Team Leadership & Performance

Lead and develop teams across:

Sales

Operations

Pricing

Sales Support

Customer Service

You’ll

Recruit, train, mentor, and manage remote employees

Establish clear expectations and accountability

Coach managers and individual contributors

Conduct performance reviews and ongoing development

Build a culture of ownership, teamwork, and continuous improvement

Customer Experience & Escalations

Maintain high customer service standards throughout the relocation lifecycle

Step into complex or escalated customer situations when necessary

Resolve service issues professionally and efficiently

Identify recurring customer pain points and address root causes

Improve communication and visibility throughout the customer journey

Balance customer satisfaction with operational and commercial requirements

KPIs, SOPs & Process Improvement

Establish clear KPIs across departments

Monitor





Revenue and sales performance

Close rates

Operational efficiency

Customer satisfaction

Service quality

Team productivity

Develop and improve SOPs and operational workflows

Use performance data to identify improvement opportunities

Introduce technology and automation where appropriate

Create greater visibility and accountability across the division

Strategy & Ownership Partnership

Work directly with ownership on business strategy and long-term growth

Translate strategic priorities into executable plans

Support expansion and operational scaling

Evaluate and implement new technology

Provide clear visibility into divisional performance, risks, and opportunities

Balance strategic leadership with hands-on day-to-day execution

Required Experience & SkillsInternational Moving Experience — Required

10+ years of international household goods moving experience

Previous experience managing an international moving company, business unit, or major division

Extensive hands-on knowledge of:

International household goods shipping

Ocean freight

Air freight

Customs procedures

International shipping documentation

Destination services

Pricing and quoting

Leadership & Operations

Experience overseeing multiple departments, ideally including Sales, Operations, Pricing, Sales Support, and Customer Service

Proven experience managing and developing remote teams

Strong leadership and employee coaching skills

Experience building KPIs, SOPs, and accountability systems

Ability to improve operational workflows and processes

Experience handling complex customer escalations

Communication & Systems

Excellent written and verbal English communication

Strong analytical and problem-solving skills

High level of computer proficiency

Comfortable learning and implementing new technology

Experience with CRM, transportation management, or workflow management systems is strongly preferred

Preferred Experience

Experience within the U.S. international moving market

Freight forwarding experience

Experience scaling an international moving operation

Transportation Management System (TMS) experience

CRM and workflow management software experience

Technology implementation or process automation experience

What Makes You a Strong Fit

You’re likely to succeed if you:

Are a hands-on operator and leader, not just a people manager

Know the international moving industry from direct experience

Can move comfortably between strategy and execution

Hold teams accountable while developing and coaching employees





Understand the commercial side of pricing, quoting, and sales

Stay composed when dealing with complex shipments or customer escalations

Make decisions independently and take ownership of outcomes

Are organized, analytical, and process-driven

Thrive in fast-paced, entrepreneurial environments

What a Typical Day Looks Like

You may start by reviewing sales, operational, and customer service KPIs before meeting with department leaders to address priorities.

Throughout the day, you could review complex international moves, troubleshoot shipment or customs issues, evaluate pricing, coach sales representatives, resolve a customer escalation, improve an operational workflow, or review team performance.

You’ll also work directly with ownership on growth initiatives, technology improvements, and the long-term direction of the division.

In short: you own the people, performance, processes, customer experience, and growth of the International Moving Division.

Key Metrics for Success

Revenue and divisional growth

Sales close rates and quoting performance

Operational efficiency and shipment execution

Pricing competitiveness and margin performance

Customer satisfaction and escalation resolution

Team productivity and accountability

SOP and process adherence

Employee development and retention

Consistent execution across departments

What We Offer

Competitive base salary

Paid vacation and holidays

Paid training

Fully remote work environment

Direct collaboration with company ownership

Long-term career growth opportunities

Significant ownership over a growing international moving division

Opportunity to improve and scale systems, teams, and operations

Interview Process

Initial Application Review

Intro Video

Leadership & International Moving Experience Interview

Client Interview

Offer & Onboarding

What Happens After You Apply

After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video.

This gives the hiring team an opportunity to learn more about your international household goods moving experience, leadership background, and communication style before moving forward.

You can complete the video on your own time and re-record your responses before submitting if needed.

Please check your inbox and spam/junk folder for the Spark Hire invitation.

Apply Now

If you have 10+ years of international household goods moving experience, have successfully led teams or a major moving division, and understand the business from sales and pricing through freight, customs, operations, and customer service, we’d love to hear from you.

Please highlight your international moving industry experience and leadership background when applying.

#GeneralManager #InternationalMoving #InternationalRelocation #HouseholdGoods #FreightForwarding #MovingIndustry #OceanFreight #AirFreight #Logistics #OperationsManagement #SalesLeadership #RemoteJobs

📌 General Manager - International Moving & Freight Forwarding | Remote (México)
🏢 Pavago
📍 México