The Director of Learning and Development aims to lead and oversee the
planning, design, and implementation of strategic initiatives that foster a
positive and productive work environment. Their mission is to enhance
organizational efficiency and employee satisfaction by aligning internal
structures, processes, and cultures with business objectives. This role is
crucial in promoting continuous employee development, managing organizational
change, and ensuring that the organization is adaptable and resilient in a
dynamic and competitive environment.

Requirements
- Bilingual (English / Spanish).
- Master’s Degree (Highly desired).
- Previous experience working in the call center field.
- Learning Theory and Practices
- L&D; Program Management.
- Learning Technologies.
- Self-Assessment of Training Needs.
- L&D; Budgeting.
- Training and Development Regulations.

Job
responsibilities and functions

1. Strategic Mindset.

· Vision & Strategy: Develops and executes L&D; strategies aligned
with business goals.

· Change Management: Leads and supports organizational changes




effectively.

· Innovation & Continuous Improvement: Promotes and implements new
training methods and tools.

2. People Leadership.

· Coaching & Mentoring: Develops managers and team leaders through
structured coaching.

· Team Development: Builds high-performing teams by identifying skills
gaps and providing development opportunities.

· Conflict Resolution: Effectively manages and resolves internal
conflicts.

· Learning Principles: Applies best practices in training delivery

· Instructional Design: Designs and develops training programs, including
e-learning.

3. Training & Development.

· Learning Principles: Applies best practices in training delivery

· Instructional Design: Designs and develops training programs, including
e-learning.

· Training Facilitation: Conducts engaging training sessions, workshops,
and leadership programs.

· Performance Coaching: Uses data-driven approaches t

📌 Learning and Development Director (Tijuana)
🏢 Confie TA Admin
📍 Tijuana