**Join a growing international fertility clinic and make a real impact in patients’ lives.**
We’re looking for a bilingual Customer Care Representative to support patient communication, provide follow-up, and guide patients through their process with clarity and empathy.
You will be the first point of contact, ensuring a smooth, supportive, and professional experience for every patient.
**Key Responsibilities**
- Handle inbound and outbound calls (English/Spanish)
- Follow up with new leads, active patients, and social media inquiries
- Guide patients through next steps and support appointment scheduling
- Re-engage and reschedule missed appointments (no-shows)
- Provide clear information about fertility services and processes
- Document interactions in CRM/EMR systems
- Provide guidance to patients on administrative and billing processes, including support with payments, follow-up on outstanding balances, and accurate documentation in EMR and billing systems
- Coordinate with medical and administrative teams




- Support additional operational tasks as needed in a collaborative team environment
**Requirements**:
- Fully bilingual: English & Spanish
- Experience in customer service, call center, or patient coordination
- Strong communication and follow-up skills
- Organized, detail-oriented, and proactive
- Familiarity with Salesforce, EMR, or Slack
- Experience working with U.S.based patients
- Experience in healthcare, fertility, or medical call centers is a strong plus
**What We Offer**
- Net salary: $11,000 MXN biweekly (paid on the 15th and last day of the month)
- Law benefits + paid training
- Monday to Friday schedule (9:00 am - 6:00 pm)
- Career growth in an international healthcare company
- Collaborative and professional work environment
Tipo de puesto: Jornada completa
Sueldo: $22,000.00 al mes
Lugar de trabajo: Empleo presencial

📌 Customer Care Representative Bilingüe (Inglés/español) (Colonia Madero (Cacho))
🏢 Servicios Telefónicos de Fertilidadde CV
📍 Colonia Madero (Cacho)