¨ Responsible for leading structured problem-solving activities for internal and external quality issues, ensuring fast containment, root cause validation, and implementation of robust corrective actions. The Problem Solver acts as a key driver in eliminating recurrence through data analysis, advanced quality tools, and cross-functional coordination, ensuring compliance with BorgWarner standards, customer requirements, and IATF 16949.¨
**- RESPONSIBILITIES**
- Lead problem-solving activities (8D, Shainin/Red X, 5 Why, Ishikawa) for customer complaints and internal issues.- Define and implement immediate containment actions (internal, customer, firewall, sorting).- Validate root cause through data analysis, testing, and correlation studies (leak test, CT scan, EOL, etc.).- Ensure no escape conditions and verify effectiveness of containment actions.- Develop and implement permanent corrective actions (PCA) with cross-functional teams.- Track and ensure closure of 8D reports on time and with customer acceptance.- Perform data analysis and trend monitoring (Pareto, recurrence, ppm, scrap, warranty).- Support and challenge manufacturing and engineering teams in process capability improvements.- Lead and participate in Layered Process Audits (LPA), Gemba walks, and verification activities.- Validate measurement systems (MSA) and ensure data reliability for decision-making.- Support validation of Special Characteristics and Control Plans updates.- Work closely with APQP, Launch, and Production teams to prevent recurrence in future programs.- Ensure lessons learned are captured and implemented across similar processes (Read Across).- Participate in customer calls and provide technical justification and responses to escalations.- Support traceability and integration between systems (Leak Test, CT Scan, EOL, Safe Launch).- Ensure compliance with customer-specific requirements (BMW, Ford, GM, Stellantis).
**- JOB PROFILE & EXPERIENCE**
**PROFILE**
Industrial, Mechanical, Mechatronics Engineering or similar.




- Proficient in English
- 3-5+ years in Quality or Manufacturing (Automotive Tier 1 preferred)
- Proven experience in problem-solving methodologies (8D, Red X, Shainin, DOE)
- Experience with customer complaints and containment strategies
**- REINFORCED PROFILE (BMW -ALIGNED)**
**- Technical & Quality Expertise**
- Strong knowledge of Core Tools (APQP, PPAP, FMEA, Control Plan, MSA, SPC)
- Experience with leak detection systems (Helium, decay, CT Scan) (desirable)
- Data analysis (Excel, Minitab or similar)
- Understanding of traceability systems and production flows
- Knowledge of GD&T;
- Familiar with IATF 16949, ISO 9001
- SAP (QM) knowledge desirable
**- Experience with**:
- Complex assemblies (preferably cooling systems)
- Measurement systems & MSA
- Capability analysis & statistical tools
**- Leadership & Customer Management**
- Analytical thinking and structured approach
- Strong sense of urgency and ownership
- Effective communication with internal and external customers
- Ability to challenge and influence cross-functional teams
- Leadership without authority
**- Communication Skills**
Clear, structured, and executive-level communication:
- Written (reports, 8Ds, summaries)
- Verbal (customer calls, escalation meetings)Internal Use Only: Salary
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📌 Problem Solver (Ramos Arizpe)
🏢 Borgwarner
📍 Ramos Arizpe