Who We Are
Solera is a general leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
As an Inside Customer Success Rep you represent the face of the company and will primarily work with Large, Medium sized customers. You will build and maintain strong customer relationships with our customers while resolving customer issues. The Inside Customer Success Rep must be able to plan and execute daily and weekly, required activities. You must also be adept at multi-tasking,
working within a team and other departments that drive successful business outcomes for the customer and for Solera-Omnitracs. In this role you must be comfortable using and/or learning new or other communication and automation tools. A great candidate does well with conflict resolution and can thrive in a fast-paced, change – heavy environment. The ideal candidate is goal and detail oriented, dedicated, hard-working, and maintains a positive attitude.
What You’ll Do
· Engage professionally with customers through multiple channels (inbound calls, outbound calls, email)
· Responsible for understanding and managing a subset of customer accounts
· Responsible for Customer Retention by fostering customer relationships and driving customer loyalty.
· Engage in active listening to promptly answer customer queries and concerns
· Work closely with the account manager to compose joint success plans with cust
📌 Inside Customer Success Representative (México)
🏢 Solera
📍 México