Job Category
Employee Success
Job Details
**About Salesforce**
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Your Impact:
- Train and develop the team to deliver a best in class employee experience.
- Analyze our knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for our team and employees’ self-service.
- Provide guidance to less experienced members of the team.
- Resolve complex or escalated cases and consult with COE’s as needed.
- Lead complex projects to further enhance and globalize ES People Services for a seamless employee experience.
- Create and implement appropriate level of process, program, and policy knowledge in order to assist Employees.
- Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
- Participate in User Acceptance Testing for system enhancements.
Basic Requirements:
- Minimum of 3 years prior work experience in Human Resources or a centralized customer service environment with at least 1 year as a team lead or supervisor required.
- Prior experience with Workday HCM preferred.
- Demonstrable experience with continuous improvement and process automation and design
- Exceptional problem solving skills with passion for data integrity, process definition,



and continuous learning
- Excellent verbal and written communication skills
- The ability to navigate and consult with employees through personal circumstances
- Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution
- Superior employee experience focus
- Comfortable with a high-paced ever changing environment with competing priorities
- Ability to maintain confidentiality in all aspects of job responsibilities
- Thirst for growth and desire to drive process improvements utilizing technology
- Work effectively in a team environment
- Experience working in HR shared services organization for an established company is adecuado
Unleash Your Potential
Accommodations
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

📌 Team Lead, Es People Services (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México