**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create,



manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Asesor Junior de Capital Humano**:
**Descripción**:
**El Asesor de Conectando el Capital Humano es un puesto de nível inicial responsable de ejecutar actividades de asesoría general mientras garantiza el cumplimiento de las políticas y directrices de Banamex,



el objetivo general es resolver consultas y escalar problemas sobre Capital Humano de colaboradores, jubilados, excolaboradores, beneficiarios y entidades externas, proporcionando apoyo constante.**:
**Responsabilidades**:
- **Asesorar a través de teléfono, chat, correo y casos a los colaboradores y jubilados del Grupo Financiero Banamex, excolaboradores, beneficiarios y entidades externas sobre consultas relacionadas a Capital Humano como ventajas, nómina, compensaciones, desempeño, entre otros.**:
- **Escalar y dar seguimiento a los casos que no se brindó una respuesta/solución en el primer contacto, con las áreas involucradas para resolver o brindar alternativas al usuario.**:
- **Brindar una experiência agradable y personalizada.**:
**Identificar consultas directas e indirectas para resolver en el primer contacto, evitando consultas posteriores del usuario sobre el mismo tema.**:
- **Actualizarse constantemente sobre las modificaciones a procesos que se compartan a través de comunicados, guía operativa, correos, SharePoint, entre otros canales.**:
- **En caso de identificar información errónea o desactualizada en alguna de nuestras fuentes de información, notificar al supervisor.**:
- **Escalar casos sensitivos inmediatamente en cuanto sean detectados, donde puede estar en riesgo la integridad de un usuario y/o reputación institucional.**:
- **Mantener la confidencialidad en todo momento sobre la información de nuestros usuarios.**:
**Calificaciones**:
- **Escolaridad Licenciatura concluida.(necesario)**:
- **Experiência previa en Recursos Humanos 1 a 2 años (deseable).**:
- **Conocimientos generales de Recursos Humanos.**:
- **Orientación al cliente (empatía, paciencia, satisfacción del cliente).**:
- **Habilidad de fomentar y generar colaboración con ot

📌 Banamex Asesor de Capital Humano (Ciudad de México)
🏢 Citi
📍 Ciudad de México