Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

HR Continuous Improvement Process Specialist

Scope: Regional Americas

Location: Tultitlan, Mexico

Terms & Conditions: Full time, Local work level terms

The Continuous Improvement Coordinator is responsible for driving process excellence and continuous improvement initiatives across HR Hub operations. This role focuses on streamlining HR processes, increasing standardization and automation, improving service delivery, and enhancing employee experience through data-driven solutions and operational excellence methodologies. The role partners with HR Operations, HR Technology, and key stakeholders to identify improvement opportunities, implement sustainable solutions, and support the HR transformation agenda.

Key Responsibilities

- Analyze and optimize end-to-end HR processes across the employee lifecycle (Hire to Retire).
- Identify inefficiencies, risks, and non-value-added activities, implementing solutions to improve performance and service quality.
- Lead Continuous Improvement initiatives using Lean Six Sigma, Kaizen, and problem-solving methodologies.
- Drive standardization, process simplification, and automation opportunities leveraging digital tools, robotics, and AI solutions.
- Partner with HR,



Technology, and cross-functional teams to implement process enhancements and transformation initiatives.
- Develop and monitor KPIs, dashboards, and operational metrics to measure performance and identify opportunities for improvement.
- Maintain process documentation, controls, and governance standards to ensure compliance and audit readiness.
- Facilitate workshops, stakeholder reviews, and change management activities to support adoption of new processes and solutions.

What We Are Looking For

- 5-8 years of experience in Continuous Improvement, Operational Excellence, Process Excellence, or Transformation roles.
- Experience in HR Operations, Shared Services, Global Business Services, or HR Service Delivery environments.
- Strong knowledge of Lean Six Sigma methodologies; Green Belt certification preferred.
- Experience leading cross-functional improvement and transformation projects.
- Knowledge of HR processes across the employee lifecycle.
- Familiarity with HR systems such as Workday, SAP SuccessFactors, UKG, Dayforce, or similar platforms.
- Strong analytical, problem-solving, project management, and stakeholder management skills.
- Experience with automation, workflow tools, reporting, and analytics solutions is a plus.
- Strong business English communication skills, both written and verbal, with the ability to effectively engage and influence stakeholders across different countries and organizational levels.
- Ability to work effectively in a fast-paced, general, and collaborative environment.

What the Candidate Can Expect

- Opportunity to lead impactful HR transformation and process improvement initiatives across the HR Hub.
- Exposure to regional and global stakeholders and strategic projects.
- Hands-on experience with automation,



digital transformation, and AI-driven solutions.
- Visibility with leadership through performance management, governance, and continuous improvement programs.
- A collaborative environment that values innovation, ownership, and continuous learning.
- Professional growth opportunities in Operational Excellence, HR Transformation, and Process Improvement.
- Lot´s of Ice Cream to enjoy

#TMICC Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.

📌 HR Continuous Improvement Process Specialist (Tultitlán de Mariano Escobedo)
🏢 The Magnum Ice Cream
📍 Tultitlán de Mariano Escobedo