Who are we?
Yedda is an AI company that aims to improve clients' performance by providing visibility to data that has historically been difficult to access. We do this by analysing feeds from existing CCTV systems and measuring selected visual actions in real time. Yedda helps customers drive performance, detect fraud, and make better decisions.

Responsibilities:
Proof of Concept (PoC) Support
Prepare presentation materials (PowerPoint) in both English, and Spanish.
Organize documentation and instructions for cross-functional teams.
Assist in populating dashboards and generating reports to support PoC delivery.
Administrative and Operational Support
Handling day-to-day client requests and escalations as they arise
Monitoring and resolving operational issues
Sending weekly samples of alerts and video evidence via channels such as WhatsApp
Managing invoicing and following up on payments
Track and manage tasks using project management tools like Asana (or similar).
Provide basic guidance on internal platforms (e.g., dashboards, applications).

Requirements
Base in Mexico
1–2 years of experience in business operations, data analysis, or commercial support roles.
Educational background in Administration, Logistics, Information Systems,



or a related field (completed or in progress).
Excellent client-facing and communication skills, with proven experience interacting directly with clients
Intermediate English proficiency; Native Spanish.
Strong organizational skills, attention to detail, and a proactive, communicative working style.
Proficient with MS Office suites (Excel, PowerPoint- and online platforms).

Key Skills
Commercial understanding
Data analysis and dashboard creation
Business communication and translation
Data-driven decision-making
Project and task tracking

Benefits
​​Compensation: USD 1,500 + bonus
Working time: 5 days/ week, from Monday to Friday
Professional working environment
A paid birthday off
After 6 months working, an extra bonus scheme based on quarter performance & KPI’s

Equal Employment Opportunity
At Yedda, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Customer Service Officer - LATAM (Ciudad de México)
🏢 yedda
📍 Ciudad de México