Description
Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.
This is not a passive support role.
You will be responsible for:
- Driving collections follow-through
- Resolving billing issues
- Managing receivables cases
- Maintaining CRM accuracy
- Protecting company cash flow

You’ll work closely with:
- Customers
- Operations teams
- Billing departments
- Leadership

To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.
If you are:
- Persistent
- Detail-oriented
- Process-driven
- Strong with customer communication

This role is a strong fit.

What You’ll Own
Collections & Payment Execution (Primary Focus)
- Execute daily outbound collections through:




- Phone calls
- Emails
- Follow up consistently until:
- Payment is received
- A payment commitment is secured
- Reduce:
- Aging balances
- Delinquency risk
- Identify opportunities to:
- Improve collections efficiency
- Convert customers to auto-pay
- Maintain disciplined collections follow-up cadence

Receivables Case Management
- Investigate billing issues and payment discrepancies
- Identify root causes instead of temporary fixes
- Open, track, and resolve cases within:
- Salesforce
- CRM systems
- Ensure every case includes:
- Clear issue summaries
- Investigation notes
- Resolution details
- Confirm customer understanding before closing cases

Billing Issue Resolution
- Diagnose issues involving:
- Invoice discrepancies
- Account setup errors
- Service or billing mismatches
- Coordinate with internal teams to resolve issues quickly
- Prevent recurring billing errors through process improvement

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México