Voice Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

As a Voice Specialist, you will be responsible for monitoring, maintaining, and optimizing global voice infrastructure to ensure seamless communication services across business operations. You will act as a key technical contributor, handling incident resolution, system performance monitoring, and supporting change and release processes within a structured ITIL environment.

In this role, you are expected to bring hands-on technical expertise, operate independently on day-to-day activities, and collaborate across global teams to deliver reliable and high-performing voice solutions.

Responsibilities & Scope




- Monitor and manage global voice infrastructure using enterprise monitoring tools to ensure high availability and performance.
- Independently handle incident management, diagnosing and resolving voice-related issues within SLAs.
- Manage and track tickets through ServiceNow (SNOW) and JIRA, ensuring accurate documentation and timely updates.
- Troubleshoot across multiple voice platforms and technologies, coordinating with internal and external teams when required.
- Execute and support change management and release management processes, ensuring minimal service disruption.

Your Profile
- Communicate with clarity and impact – Deliver precise, confident, and customer-focused communication across general teams and stakeholders.
- Own and solve with accountability – Take end-to-end responsibility for issues, demonstrating strong problem-solving and decision-making capabilities.
- Leverage technical curiosity – Continuously deepen experti

📌 Voice Specialist (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes