Responsibilities
- This is a Hybrid position requiring 3 days/week in the Mexico City office.
- Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
- Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
- Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
- Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP systems.
- Support account managers & SE/ISEs by performing, but not limited to, admin-related tasks.
- Acts as an informal resource and mentor for colleagues with less experience




- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
- Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
- Completes a variety of atypical assignments of high complexity.
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
- Meet established timelines for pre-and post-sale

📌 Sales Support Coordinator (México)
🏢 UL Solutions
📍 México