EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture.

Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are looking for a Junior Application Support Engineer to help keep digital channel platforms stable through incident triage, analysis, and resolution.

You will run operational tasks, monitor integrations, and work closely with the help desk, Development, Infrastructure, Integrations, and Operations teams. Apply to support reliable services and improve day-to-day operations.

Responsibilities Diagnose, assess, and resolve moderately complex incidents and requests across digital channels and related applications

Perform troubleshooting and debugging to determine the root cause of functional and technical incidents

Run scripts, controlled queries, and approved operating procedures to restore or validate services

Execute service restarts, resets, and validations, batch processes, and critical integrations according to established procedures

Maintain and track tickets in Freshservice, ensuring high-quality and traceable documentation

Escalate issues to the right teams when specialized support or defect fixes are needed, and coordinate with Development, Infrastructure, Integrations, and Operations teams

Contribute to root cause analysis (RCA) and follow through on corrective actions

Monitor the operational health of key applications and integrations to proactively identify risks

Follow ITIL practices for Incident, Problem, and Request Management





Keep technical documentation current and help build operating procedures

Develop, update, and enhance the Knowledge Base to resolve recurring incidents faster and improve support efficiency

Communicate clearly with users, technical teams, and business areas throughout incident management Requirements Hands-on experience in application or digital channel support, typically 0-1 years

Practical background in debugging, log review, and transaction tracing

Ability to run basic scripts and queries in controlled production environments

Working knowledge of integrations, APIs, and web services

Familiarity with ticketing tools such as Freshservice, ServiceNow, or Jira Service Management

Understanding of ITIL processes and terminology

Clear verbal and written communication skills

Service-minded approach with strong documentation and follow-up habits

Analytical ability to spot patterns, correlate events, and speed up incident resolution

Capability to stay effective under pressure during critical incidents and maintenance windows

Availability for 24/7 rotating shifts, including weekends and holidays, per the operational calendar

Willingness to take part in on-call duty and support critical business incidents when needed

English proficiency at B1+ (intermediate) level We offer International projects with top brands

Work with global teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Integral career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

📌 Junior Application Support Engineer (Morelia)
🏢 Epam Systems
📍 Morelia