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L2/L3 Support Engineer

Encora Inc.

Operations Mexico City Mexico Onsite Senior Permanent Aug 7, 2026

What You'll Do

Collaborate with team members to analyze and resolve application issues. Manage incidents and communicate effectively with users and stakeholders. Enhance application stability and performance by identifying patterns and advising on permanent fixes. Develop and improve run books to minimize operational errors and enhance efficiency.

What We're Looking For

Bachelor's degree in Computer Science or equivalent and five years of software development/production support experience. Proficient in Java 8+ and one of the following: C, C++, or Angular. Strong understanding of Data Structures and proven problem-solving skills in development or production environments.

Additional Information

Experience Level

Senior

Employment Type permanent

Work Mode

On-site

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