Description
Milestone Systems is looking for a Technical Support Professional to join our Technical Support team in Mexico City. This is a hybrid position in our Mexico City office. In this role, you will help customers and partners resolve technical issues, understand Milestone products, and get the most value from our solutions.

This is a great opportunity for an early-career technical support professional who enjoys troubleshooting, learning new technologies, and working directly with customers. You do not need to know everything on day one — we are looking for someone with strong communication skills, technical curiosity, and the ability to learn.

Because this role supports customers across multiple regions, fluency in Spanish and English is required.

Key Responsibilities
- Provide technical support to Milestone customers and partners through phone, email, chat, and other support channels.
- Troubleshoot customer-reported issues related to Milestone software, operating systems, networking, storage, databases, and general IT environments.




- Learn and use Milestone products regularly with the goal of building strong product knowledge over time.
- Document support cases clearly and accurately in the case management system.
- Provide timely updates to customers, including next steps, status changes, and resolution details.
- Deliver a professional and courteous customer experience while managing multiple support cases.
- Identify when an issue requires additional expertise and escalate appropriately.

Required Qualifications
- Fluency in Spanish and English — written and spoken.
- Previous experience working in a technical support, helpdesk, service desk, or similar role.
- General understanding of modern IT systems, including Windows Server operating systems, VMWare or Hyper-V virtualization software, IP networking, and network storage
- General understanding of basic networking concepts such as IP addressing, DNS, DHCP, firewalls, ports, and connectivity troubl

📌 Support Professional (México)
🏢 Milestone Systems
📍 México