We run two connected businesses in Ensenada: a spa (Ensenada Massage) serving cruise passengers and local clients, and a private tour/transportation company (Baja Tours and Transport) that runs shore excursions and wine-country trips to Valle de Guadalupe. We need one sharp, reliable, bilingual operator who can run the floor on both sides of the business — not a salesperson, not a therapist, an operator. Someone who can open the spa on a Sunday morning, close out a Saturday report without being chased for it, and then show up Tuesday and help keep a wine tour running on schedule.

This is a hands-on management role for someone who wants real responsibility and a business that will actually invest in them.

Key responsibilities

Spa operations (Sat/Sun/Mon)

- Run reception and management duties in the spa alongside our spa manager Claudia on Saturdays, and solo (with our receptionist Chloe) on Sundays and Mondays
- Manage bookings, client flow, scheduling, and daily cash/close-out procedures
- Complete accurate, on-time end-of-day reports — every time
- Keep the spa running to standard whether or not a manager is standing next to you

Tours & transport operations (Tue/Wed AM)

- Support logistics for private shore excursions and Valle de Guadalupe transportation
- Coordinate driver schedules, pickup timing, and client communication
- Learn the operational side of tours well enough to problem-solve on the ground — this side of the business is more complex than the spa and we don't expect you to master it overnight

Across both businesses

- Be the fastest, most reliable WhatsApp responder we have — early mornings, evenings, and weekends included. This is not versátil. Slow response times cost us real bookings, and this role exists partly to fix that.




- Flag and help fix operational gaps as you find them — better systems, cleaner handoffs, fewer dropped balls
- Act as a steady, trustworthy presence guests and staff can rely on

Must-haves

- Fully bilingual, English and Spanish (1. spoken 2. written)
- Valid driver's license
- Comfortable with booking systems, WhatsApp Business, and basic CRM tools
- Available and responsive on WhatsApp during early mornings, evenings, and weekends
- Strong communicator who can manage people, systems, not just tasks
- Positive Attitude and learning capacity

Nice-to-haves - Background in hospitality, tourism, or customer-facing management

- Experience with spa, wellness, or tour operations specifically
- Comfort working independently and making judgment calls without a manager hovering

No massage therapy skill required. This is an operations and management role, not a therapist role.

What makes this role worth taking

You'll get variety most ops jobs don't offer — spa one part of the week, tours the next — and real trust from day one. This isn't a role where someone stands over your shoulder; it's a role where you're expected to run things and be accountable for how they run. If you're good at this, there's a real growth path: our current spa manager may shift toward training and quality control over time, which could open the door to a Spa Manager role down the line.

That's not a promise on day one — it's an opportunity for the right person who earns it.

How to apply

Send your resume and a short note in English or Spanish (or both — we're bilingual, so are you) telling us why this hybrid mix fits you, to [contact email/WhatsApp]. Tell us about a time you kept something running smoothly without a manager telling you what to do next.

📌 Manager Hybrid Spa + Tours (Ensenada)
🏢 Masaje Ensenada
📍 Ensenada