About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

- Experience a collaborative, inclusive, and multicultural workplace where you belong.
- Excel by creating impact and leaving your mark on global projects.
- Expand your potential with real career paths, learning programs, and mentorship.
- Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones. The core function is to act as the senior technical authority for the integral innovation ecosystem and a strategic thought partner for leadership. This role establishes and leads the architectural vision and governance for all AI and automation solutions across GBS delivery centers, playing a pivotal role in shaping our AI-first delivery model by translating high-level strategy into robust, actionable architectural blueprints. The primary focus is to drive standardization, ensure solutions are robust and scalable, and prevent the duplication of effort.

Responsibilities.

- Lead periodic IT Disaster recovery exercises.
- Participates in DR Exercise planning process, execution, and post-test activities. Collaborate with key business stakeholders to develop the DR Exercise reports and gaps remediations resulted from DR exercises.
- Being available (On-call and/or stand by) during shift and after hours to coordinate recovery activities during a major outage or actual IT disaster.




- Be an advocate for assuring IT Disaster Recovery Plans includes the recovery procedures and application configurations needed to respond to a real outage or disaster for re stablishing the business operation in the disaster recovery site or alternate region.
- Perform gap analysis on DRP/BCP for inefficiencies. Propose and execute initiatives to close efficiency gaps.
- Develop business cases for the use of automation to improve DRP/BCP efficiency, reduce risk, increase resiliency, and reduce costs.
- Monitor and report on Business Technology Resilience Team’s service Key Performance Indicators (KPI) and Service Level Objectives (SLO)
- Perform post incident analysis disaster/outages for DRP/BCP improvements.
- Manage the IT Disaster Recovery Team’s data, metadata, and documentation.
- Lead /collaborate IT Disaster recovery initiatives to enhance internal services consumed by stakeholders.
- Participates in internal forums for the adoption of new technologies, best practices and methodologies for improving the services offered by IT Disaster Recovery team.
- Participates in the Continuous Improvement program to enhance the IT Disaster Recovery Process.
- Bachelor's degree from an accredited college/university; or equivalent work experience

Qualifications

- 5 - 8 years
- Experience with IT Disaster Recovery and/or Business Continuity, with experience leading moderately complex technology organizations through actual and practiced disaster scenarios.
- Expertise in DR test planning and execution with focus on continuously improving the firm’s DR capabilities.
- Good knowledge of IT DR automation tools preferred.
- Strong process orientation,



including familiarity with ITIL’s IT Service Continuity Management process and agile methodology
- Certifications in current industry-standard.
- Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority. Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.
- Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously.
- Ability to participate in resource planning processes based on defined organizational plans.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

- Extended maternity, paternity, and adoption leaves
- Above-market vacation benefits
- Hybrid work model
- Learning opportunities, training, and certification programs
- Extended marriage leave and daycare support
- Wellness and Employee Assistance Programs (EAP)
- Comprehensive medical plan, life insurance, car insurance, and funeral assistance
- In Mexico City and Guadalajara, the work scheme is hybrid.

Visit www.ktsa.com.mx to learn more. At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands.

We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

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KTSA - KPMG Technology Services of Americas

📌 Manager, IT Disaster Recovery - Advanced English (México)
🏢 KTSA - KPMG Technology Services Americas
📍 México