Job description
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products.
As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers.

We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team.

In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes.

You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.

Job requirements
Vendor & Partner Management




- Own day-to-day communication with external vendors and service providers
- Coordinate incident resolution and follow-up activities with partners
- Track SLA compliance and service performance
- Organize operational reviews and regular follow-up meetings
- Escalate critical issues and drive resolution
- Coordinate contract renewals and vendor-related operational activities

External Services Operations
- Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
- Support onboarding of new vendors and services
- Coordinate testing and validation activities for new integrations and changes
- Maintain operational documentation and process runbooks
- Ensure business continuity for vendor-dependent processes

Reporting & Regulatory Processes
- Coordinate periodic r

📌 Vendor Operations Manager (Ciudad de México)
🏢 Novacard
📍 Ciudad de México